Customer Testimonials

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DealerRater Dec 12, 2024

Jennifer and Metro were generally great. This is my 2nd vehicle with them. I just wish I’d been provided a written trade in offer, as I wasn’t aware until well into the process that the offer made by Metro included my tonneau cover. Was pretty frustrating.

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DealerRater Dec 12, 2024

A the salesman was awesome and JT in finance was super indeed ! Praise be to God

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DealerRater Dec 11, 2024

Came in with a door latch problem on the rear passenger door. Ron told me it would take several hours to fix. I was able to spend the day with my Grandaughter picked. True to his word as always the truck was ready at 4:00pm and everything was done right.

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DealerRater Dec 11, 2024

Troy Hanlon takes care of my vehicles, he makes sure they are serviced correctly and returned to me clean.

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DealerRater Dec 8, 2024

Very accommodating to the buyers needs. They should check used vehicles more thoroughly to avoid buyers returning for minor repairs.

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DealerRater Dec 8, 2024

Bob Ruzzo was terrific to deal with. Very knowledgeable RE the product line, available options and the delivery process Would highly recommend Bob and Metro Ford

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DealerRater Dec 8, 2024

jenn was absolutely the easiest car dealer I've ever worked with in my entire life. She listened to my needs. She met my needs and worked with me on a fair and equitable purchase. When I was offered a cruise with the purchase and then denied that cruise because I was purchasing from out of state jenn went to bat for me to make sure that I got that cruise i was assuming i would get . Not only that, but there was some damage to the truck prior to me purchasing it, and she stuck to her word about ...

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DealerRater Dec 8, 2024

Great experience! Mike and Brian are great to work with and I look forward to doing business with them in the future!

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DealerRater Dec 8, 2024

Metro Ford service techs are always thorough and work to keep my truck running great.. special thanks to Don

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DealerRater Dec 7, 2024

I was able to schedule a convenient time for me, and the service advisor was very nice and helpful getting me in and out.

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DealerRater Dec 7, 2024

My first purchase at Metro. It was a great experience. I'd do business there again.

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DealerRater Dec 6, 2024

Troy makes sure my cars are serviced correctly and with care. xxxxxxto Troy and his crew

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DealerRater Dec 6, 2024

Bill Hearly did an amazing job finding me the exact vehicle I was looking for.

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DealerRater Dec 4, 2024

I've always had a better experience with the service department rather than the sales department.

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DealerRater Dec 4, 2024

Anthony was very truthful and forthcoming and everything went as smooth as possible. I would recommend all my friends to this dealership.

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DealerRater Dec 3, 2024

The service department was excellent - I can't remember who the advisor was, but he was excellent. Thank you I would recommend Metro Ford to anyone.

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DealerRater Dec 2, 2024

They have always been very cooperative and responsive to my needs for Ford vehicle service. I appreciate them fitting me in when it was convenient for me. Thanks.

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DealerRater Dec 1, 2024

Great selection,super nice people and made my experience quick and painless.will definitely be buying here again

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DealerRater Nov 30, 2024

Metro Ford is the best place to have your vehicle serviced in the capital region! They are always professional and keep you updated as to the status of your vehicle. I will always go to Metro Ford!

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DealerRater Nov 29, 2024

Troy is always a pleasure to work with.. great communication A+ service. Truck is running great!!! Thank you

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DealerRater Nov 28, 2024

I'm happy with the installation of the remote starter in my f150.Would recommend to anyone.Very professional staff.

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DealerRater Nov 27, 2024

Fast service done right. Service department is clean and comfortable. While I hope my Ford never needs service again, if it does I going to Metro Ford.

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DealerRater Nov 27, 2024

Very professional. Great car buying experience. Straight forward and no pressure. I highly recommend Metro Ford.

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DealerRater Nov 26, 2024

Great service from the team at Metro Ford. Brought my Bronco in for a recall and the service was taken care of the same day within a few hours. Thank you all.

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DealerRater Nov 23, 2024

Nicole B. Made it the process easy and smooth as possible,to buy the truck I needed .

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DealerRater Nov 22, 2024

Great service by AJ my sales guy and JT in finance. What honest people! So refreshing! Praise be to God indeed

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DealerRater Nov 22, 2024

My sales rep Dan K was very good as well as the business office guy William M. Very good experience at Metro Ford.

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DealerRater Nov 20, 2024

Great experience from start to finish. Jennifer was fun to work with and very helpful.

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DealerRater Nov 20, 2024

service was very quick and very knowledgeable, I always appreceate Troy's help. Thank You

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DealerRater Nov 19, 2024

Very responsive dealership. Salesman continued with appropriate updates. Making a deal was easy which saw very fair

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DealerRater Nov 18, 2024

My experience with Metro Ford is always great. My salesperson was incredibly responsive and kept an eye out for just the right vehicle for me. I'd recommend anyone to Metro Ford that was looking for sales or service

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DealerRater Nov 17, 2024

Our recent purchase of a Ford Transit Van was extremely pleasant. A.J. and J.T. were very helpful and professional. Thank you!

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DealerRater Nov 15, 2024

Jeff and JT were great!! Thank you for an easy purchase from start to finish.

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DealerRater Nov 14, 2024

Friendly,business knowledge. Sales staff very accommodating. I wish to praise Robert Sangelo with is listening to my needs.

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DealerRater Nov 10, 2024

Excellent. Prompt and thorough. Troy handled everything very professionally . The waiting room was very pleasant. Thank you.and

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DealerRater Nov 9, 2024

AJ is the best! If you ever need to get into a new truck. This is the guy you want to go to!

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DealerRater Nov 9, 2024

My 1st time using this dealership. Found them to be very courteous and work done timely.

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DealerRater Nov 7, 2024

Brought the car in, told them what I thought was wrong. After examining my car they found the problem and proceeded to fix it.

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DealerRater Nov 6, 2024

Our salesmen Dan Ketchum was great! We had a pleasant experience at Metroford. Love our new Explorer.

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DealerRater Nov 6, 2024

Are very helpful (I am just padding this out to get the fifteen word minimum)

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DealerRater Nov 6, 2024

EXCELLENT SERVICE. METRO FORD IS THE BEST. THE SERVICE DEPT IS VERY EFFECIENT AND ALWAYS FRIENDLY.

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DealerRater Nov 6, 2024

The best experience I have ever had at a car dealership, ( I have been buying cars for over 40 years ). Super smooth no hassle no pressure process . Bob Ruzzo in sales and JT Tubbits in finance were both extremely pleasant, knowledgeable, and helpful. I will definitely do business at this dealership again. I cannot say enough good things about these 2 gentlemen and my positive experience at Metro Ford.

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DealerRater Nov 5, 2024

It was a pleasurable, smooth experience. I was waiting for the shoe to drop but that never happened. Metro Ford showed great staff teamwork making the car purchase stress free for me.

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Google Nov 3, 2024

Very satisfied.

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DealerRater Nov 3, 2024

Thank you for all of your help with my oil change and spark plug replacement

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DealerRater Nov 3, 2024

Anthony and the rest of the team were very helpful and very accommodating to me.

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DealerRater Nov 3, 2024

Very accommodating and a pleasure to work with.Bill Hearly was a perfect business man in this transaction. Helpful in all avenues in this buying experience. Thank you Mark P.

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DealerRater Nov 2, 2024

excellent is all I can say ,I was treated the best anyone could expect ,I have bought many new vehicles during my lifetime and this time it was outstanding. My salesman Jeff treated me like no other salesman has ever treated me and thanks to him I'm the proud owner of my Ford F 150

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DealerRater Nov 2, 2024

Thank you Metro Ford! We were able to get a loner car while we wait for our transit to be fixed, so helpful to have this!

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DealerRater Nov 1, 2024

Excellent support from all at Metro on our service issue which occurred late on a Friday afternoon. Loaner car was provided and our vehicle was quickly repaired and back to us in a short time Thanks Metro !!

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Google Oct 31, 2024

Outstanding Performance and staff

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DealerRater Oct 31, 2024

My car was picked up and returned and the service completed. Problems were resolved and explained to me

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Google Oct 30, 2024

Had to have the wifes Lincoln looked at for issues. They scheduled me, in for their nearest availability and fixed up her car. The staff is extremely friendly and informative. Called other Ford dealers that were not nearly as nice. Metro called whenever they were working on my wifes car until it was completely fixed. Highly recommend for Ford(or Lincoln) owners for vehicle maintenance.

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DealerRater Oct 29, 2024

Excellent customer service as always. I wouldn't buy a new vehicle anywhere but Metro Ford.

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Google Oct 29, 2024

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DealerRater Oct 25, 2024

Very professional. Worked with me to get a great deal on a great car! Highly recommend

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DealerRater Oct 25, 2024

Had a fast and very easy experience with everyone I worked with at Metro Ford.

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DealerRater Oct 25, 2024

Metro is the place to get anything on your vehicle fixed. I trust them completely and they make my life easy

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DealerRater Oct 25, 2024

The sales process was as smooth as could be expected from Metro. I called my sales agent and told her what I wanted, she handled it that day and I picked up my car that afternoon. She thoroughly explained the car to me and I love my car!

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DealerRater Oct 25, 2024

Easy to work with. Received good service . Car was ready to go the same day

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DealerRater Oct 24, 2024

This is our 6th car we have leased/purchased from Metro Ford and the service and quality of the vehicles has been outstanding. Nicole has been intrumental in our decision making process and worked to get us the best price and coverage/warranty. Ownership has gone out of their way to keep us as loyal customers and we ouldn't be happier!

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DealerRater Oct 24, 2024

This dealership has a wide variety of vehicles to choose from. What really impressed me was how patient Rob and Bill were when I changed my mind after some of the paperwork had been done on the EcoSport. But I love the Nissan Sentra so it all worked out. At least Bill didn't get to the stage where he turns his desk into a smart board. I admit I'm lousy at buying cars, especially since I didn't have anyone with me to give me advice. And I also should have looked at other cars instead of just ...

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Google Oct 23, 2024

super easy transaction dealership was transparent with pricing and awesome communication highly recommend

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DealerRater Oct 23, 2024

From start to finish it was an excellent experience dealing with Metro Ford. Bill and Dan were a pleasure to deal with! I will be referring to this dealership!

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DealerRater Oct 22, 2024

Best experience I've ever had buying a vehicle. Love my bronco! Thank you Rob and JT

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Google Oct 21, 2024

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DealerRater Oct 20, 2024

Dan C. was great from start to finish. I truly appreciate him helping me find a truck suitable for my needs.

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Google Oct 20, 2024

Repaired my Comoany Van in a Timely Manner Excellent workmanship,Great Staff

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DealerRater Oct 19, 2024

Fast and friendly service. Repaired the first time wish I had purchased vehicle from Metro

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DealerRater Oct 19, 2024

Talented; they know what they’re doing. Always courteous and accommodating. Service is beyond excellent.

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DealerRater Oct 19, 2024

They did everything they said they would do . Staff was respectful and timely. I was very satisfied.

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DealerRater Oct 18, 2024

Good experience. Bought and sold in one day. Received good value for my trade in.

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DealerRater Oct 16, 2024

I pass two other Ford dealership to get to Metro Ford. I love the service there , and the no nonsense approach to projects.

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DealerRater Oct 15, 2024

Nice people, lots of inventory, buying experience went very smooth, will reoment metro ford to friends and family.

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DealerRater Oct 15, 2024

Got the deal I wanted . Fast and friendly staff. Was told by other dealerships that they could not give me the deal I wanted but Metro had no issue

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DealerRater Oct 15, 2024

Was glad I got a good deal! Jenn was very nice! It is great to lease a new reliable car!

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DealerRater Oct 15, 2024

my wife and i have both of our cars serviced there,always done on time andnever no issues. rob and troy are always professionaltell me if theres a problem or not. will always have service done there.

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DealerRater Oct 12, 2024

Donny was so accommodating and kind. They fixed my problem on time, drive me to work, & picked me up!

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DealerRater Oct 10, 2024

The serve was performed in a timely manner and the work was performed was outstanding with no issues. I would reamend Metro Ford to a friend or family member.

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DealerRater Oct 9, 2024

AJ was an absolute pleasure to work with! He was not pushy but was also there for us with any questions we had. Thank you for making this process as easy as it could be!

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DealerRater Oct 9, 2024

My dealing with metro ford was great AJ is one of the best salesman there can’t say enough about him he really help me out and I got the ford explorer I wanted thank u very much AJ. Sid & mala Balkishun

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DealerRater Oct 7, 2024

Went in for an oil change. Was in and out in about half hour. Aidan is always a pleasure to work with.

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DealerRater Oct 6, 2024

Just good the guy helping me seem to be getting aggravated because I wasn’t understanding what he was saying.

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DealerRater Oct 6, 2024

Service made appointment, got there and then came tome stating coupon, did not have parts. Had to come back next day at 1pm, said wasn't enough time and was going to have to come back again but last minute they said they had a loaner so I could leave my car and they would call when done. I only drove to home and back and they charged my credit card $2.and change for gas.

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Google Oct 5, 2024

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DealerRater Oct 5, 2024

Courteous, pleasant. Explained it all is terms I understood. Told me what I needed and what I didn't need.

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DealerRater Oct 5, 2024

Fantastic service!! Had a last minute flat tire that the service manager was able to get me in and two new tires installed with no appointment. Awesome staff and service.

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DealerRater Oct 5, 2024

As always service is excellent. The quick oil/tire rotation scheduling is a great convenience.

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DealerRater Oct 4, 2024

Nicole was absolutely fabulous!! Professional and responsive to our needs We will be back again

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DealerRater Oct 3, 2024

Purchased two trucks here and I’ll be back. Nicole B has been fantastic and Troy in service is always great.

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DealerRater Oct 3, 2024

Everything was on time, worked performed was exactly as expected, loaner car was clean and in excellent condition.

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DealerRater Oct 2, 2024

Very happy with the quick response from Jeff and all interactions afterward. He made it very easy, considering I was over an hour away. I can’t remember the name of the other gentleman I met with but he was very funny and nice. Overall good experience

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DealerRater Oct 1, 2024

Aiden was great. Very friendly and professional He addressed all my concerns. Upon picking up my vehicle the receptionist was pleasant and courteous. The technician assigned to my vehicle was outstanding. All my issues were resolved. Fantastic Service Department

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Google Oct 1, 2024

Very professional and pleasant.

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DealerRater Sep 29, 2024

The phone was answered by a real person in seconds..directed me to service,another person! Took care of me immediately. Service was wonderful everyone kind. 2 thumbs up! Thank you!!

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DealerRater Sep 28, 2024

Service was accomplished is a reasonable amount of time and the Troy my advisor was excellent.

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DealerRater Sep 28, 2024

We have bought plenty of vehicles from Metro they always have Great people and great service

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Google Sep 28, 2024

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Google Sep 27, 2024

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DealerRater Sep 27, 2024

Jeff my salesman did a good job taking care of me on my new purchase

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