Customer Testimonials
I really like taking my car to get serviced at Metro Ford because they are very professional and always let me know in detail what was serviced on my car.They also serviced my car in adequate time.
Always like visiting my friends at Metro. In and out within an hour oil and filter and fuel filter great job no hicups
They get me in as quickly as possible, the waiting room is very convenient, and they explain everything to me really good.
Excellent service and staff. Metro Ford is the most reputable Ford dealership in the Capital Region!
I can always depend on the excellent service at Metro Ford, lead by their service manager, Troy Hanlon.
The service advisor was very informative and helpful with how much and how long it would be
We work with Dan, nice guy. We have now purchased 4 vehicles from them because they are easy to work with
Appointment for 'recall' repair and 2022 inspection: Dealership was mindful of the fact we had to wait for the parts for the recall and mailed a notice to remind us when the parts were available. We made the appointment for the recall and the yearly inspection. Service Department was excellent. We waited for the vehicle. Everything was explained and completed to our satisfaction in a very timely manner. Definitely rated five stars for this servce.
My salesperson was very helpful and accommodating, the dealership is conveniently located.and right-sized.
They have plenty of people there to get us in and out in a jiffy, it’s really quite good. The waiting room is comfortable and the coffee service is great.
This dealership is generally responsive and service is good. Over past couple of years and possibly due to difficulties hiring it’s been harder to schedule service and takes longer for service to be performed.
I have bought all my vehicles by Dan Ketchum thanks to him and T J for helping me
Bought my first car from them in 1992. As someone who is completely starting over after a divorce they made the process of purchase my first vehicle and financing the vehicle on my own as painless as possible. They also helped me through the process of understanding my vehicle since my last vehicle was 20 years old.
Helpful, pleasant, knowledgeable. These people know their business and are very well qualified. I’ll return.
The person who checked me in was very customer focused and appeared to want to ensure I was happy with the service provided.
Best car buying experience ~ very transparent with info, not pushy. Overall very happy with Metro Ford. Would recommend to others.
Friendly knowledgeable and very accommodating. Dan was great to work with. I would highly recommend the dealership.
This dealership is the absolute best place to buy and have your car serviced. The staff is professional and very polite.
I have been doing business for a long time and have better service. Thanks Metro Ford.
Anthony the sales person didn’t even tell me my truck went out of his way everything he could for me and the service writer listen about all my concerns and wrote it down make sure it was address
Everyone was extremely professional and world class made this the best experience possible for me
Fast and courteous service, easy drop off, recall notice work completed satisfactorily. Very happy with my experience.
Thank you for alll that you did! Made the process easy and stress free. Thank you
Rob in the service dept went above and beyond in helping me recover my work vehicle after it broke down on the thruway and was towed to Metro Ford.
They recommended services that I needed and were very polite and courteous. I will definitely return.
I am always satisfied with the quick, courteous and excellent work performed on my car.
Anthony-the sales person went out of his way to help me to get a truck rental and the service writer Bob I believe he’s been awesome he wrote every everything that was wrong with the truck the concerns of mine and he followed up with me that’s awesome
Had my car in for collision service. No issues. No surprise costs. They worked well with my insurance company. Helpful staff.
I keep writing reviews for you guys and I hate being repetitive. Metro Ford is a great place to do business. I would be lying if I said anything else.
Dealing with Metro Ford was a good good experience I would recommend anyone to Buy a vehicle there.
The salesman was great, My husband takes his truck Oil changes,service is great love the place
Great job. Kept car clean and told me everything about the car. Very knowledgeable about my car.
Nicole went above and beyond to help me with finding a car to fit a lifrlestyle of a single mom! She took the time to research and answer my persistence questions. Made accommodations to fit my schedule and made all necessary phone calls. Bill in the finance department also exceeded my expectations by being very attentive to my sonnwhile completing paperwork needed. I am grateful to have had this pleasant interaction in what most perceive as stressful situations. Thank you!!!
It was a good experience. They gave me a loaner so I had a vehicle until my car was ready.
Very helpful ,kind, I feel very happy and comfortable around the ford dealership and people around this particular place you have a great team there and you should be as happy 😃 and proud of them the way I am!!! Great Team!!!
Ford family. Nicole and JT have helped me into the car of my dreams. Having some app issues and they promised to have it resolved- they have been so kind and helpful!! Stick with American 🇺🇸 made. #fordtough
Asked Jay to check out the battery and ignition of our 2011 Ford Fusion. New battery and key codes were reset…good as new. Great job
Great job on my truck. Fabulous communication. I would highly recommend this dealership for all your needs big and small.
Working with the Metro Team was my pleasure from start to finish. The associates made me feel empowered as well as part of the Metro family
Very convenient and polite staff. Very great service thanks for everything. Inspection and recall done too
Troy took my truck in on short notice and said they would check it out in between scheduled appointments. They called the next day with the quote for the needed repairs. The next day Troy called to tell me it was done and that the tech had accidentally put a hole in the AC condenser while making the repair so they replaced that too. I appreciate them fitting me into the schedule, fixing my truck quickly and being honest.
They were fast, efficient and just great to deal with from start to end. Will definitely be back.
Excellent job, service manager was great answered all my questions. Took interest, very satisfied. Much better than the service I received at Crossroads Ford my last 4 visits
Dan Ketchum has always been my salesman and will always be thanks Dan you are fair and honest
AJ was the best, knowledgeable, and ready to get me the best deal. Could not have asked for a better sales person for my first vehicle.
Quick check-in, timely completion of service and courteous explanation of the work done before sending me on my way.
We had a really great experience with metro ford! Everyone was nice and accommodating. Would happily buy a car there again
Thank you Troy for all of your work. Thank you Rodney for the rides. Thank you to the person who ordered the necessary part and the person who installed it.
I ordered a Ford Maverick on 12/8/21. Anthony did a great job keeping me posted and patient. I am so glad I waited on picked it up on 10/27/22..
I had a very good experience. They did everything they said they would do. Very satisfied
Had help as soon as I asked. Gentlemen came from behind desk. Asked what I wanted. Came out side to help me link my phone to computer in car. Probably took him thirty seconds. Very satisfied.
I always appreciate the great service that I get at Metro Ford. Troy is always so helpful and professional whenever I call for or come in for service.
Great work, polite. Took a long time but that’s due to the mail. Overall good experience
Got me in an out in no time no miscommunications on anything staff was friendly as always
They always do an excellent job very thorough and never make a mess out of the seats.
AJ made everything very easy and really helped me out getting into a new vehicle.
Great place to get service done! Everyone is so helpful and friendly! I couldn’t think of going anywhere else.
Excellent. Service was handled in a professional manner as well as the timeliness of the work performed.
Overall great experience. Good offer on my trade and no markups on my ordered Lightning. Quick and painless transaction.
Friendly and great service. I would send any of my friends in to purchase a vehicle from them!
Always responsive, friendly and considerate of my needs. I tell my friends how great they are.
I haven't had any bad experience. With metro. The sales person ,Dan kitchen have been real far person. I would direct people to him to buy a truck or a car from him
Great service and very friendly Jay was great and very helpful They saw I was waiting for my truck and came and gave me a loaner vehicle for the day
First time getting service here, I bought my truck here. Every experience I’ve had here has been perfect. Everyone I’ve had to deal with has been top notch. I recommend coming here! Won’t go anywhere else!
I was satisfied with my service at Metro Ford and would refer others there for service.
Could not be happier with service provided. Was very fast and much cheaper than I anticipated
So happy with the service and care that was given to me. This is my second car that Nicole has sold me.
Easy to schedule appointments. Very clean and comfortable waiting area. Was able to fix a recall item !
Good service center very clean and the loaner car lady was fantastic good communication all the way
Efficient, organized and full disclosure of work done on your vehicle. Great communication and so helpful to me with transport to my place of employment after dropping the car off.
Metro Ford service department is top notch. Not only did they fix my issue, but also noticed and corrected another issue for me!
Great service and communication with Louis and the service department. Ordered parts needed to complete my issues.
Clean, Professional and on time. Have been using metro for years and never had an issue
It was a “no nonsense repair”. They didn’t try to sell me tires, brakes, and/or headlight fluid of which I greatly appreciate!
Customer service was great. Absolutely amazing. The sales staff did not pressure you into buying right away. Went above and beyond to make the vehicle shopping experience great. Would recommend everyone to at least stop and give them a chance when you purchase your next vehicle.
Darlene was extremely attentive and incredibly nice. The entire process went very smoothly and was enjoyable because of her. She made me feel valued and heard and I am happy to work with metro ford in the future because of her
Troy was an outstanding service advisor. Great communication and responsiveness. Delivered on time and fixed correctly.
Service is always quick for my specific needs. All service personnel are courteous and helpful.
The team was very helpful and went the extra mile to get the job done. Thank you.
Everyone I dealt with was friendly and efficient. All my questions were answered. Kept me informed throughout the process.
As usual the service was excellent when I brought in my vehicle for an inspection and recall repairs.
When I arrived they were ready for me. Service personnel were courteous and professional. Waiting area was clean and comfortable. Work performed was satisfactory.
Service was amazing. They were really professional and friendly. They really took time to make sure that my issue was resolved.
Communication between the dealership and the vehicle owner was less than stellar about how long parts would take to arrive and how long before the vehicle would actually get looked at
I have a Lincoln. The last Lincoln dealer in this region closed months ago when the owner died. I needed a new dealership that knew OEM specs for service. These guys were a pleasant surprise. They knew what they were doing. They were courteous. The shuttle service was prompt. Went for 15K service and several additional items. One of the additional items was funny fan nioses. Turned out to be onky debris and a filter. Nice. I'll be back til we get a Lincoln dealer around here.
Metro got us in right away when our truck broke down. We dropped it off without an appointment and they looked at it the next day. Had it back to us within a day.
Very professional and had my car fixed from accident within 2 weeks..will definitely recommend for auto shop
Jenn my sales person was terrific. She kept me updated as best as she could. I love my Maverick and I get many complements about my Maverick. I have recommended this dealership to many people.
Took my Ford Fusion to Metro for an oil change. Quick, professional service, excellent experience. I am happy with the car I bought there and the service is always excellent.
Didn’t buy car but very nice people near me helped me look for a car around my budget they were awsome great respectful would recommend for anyone
The whole staff were friendly and energetic and treated me like a family member. Thanks again for your concerns. I'm very excited to know Metro Ford gave me a New beginning. Thanks again
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