Customer Testimonials
Salesman was great, Finance guy was awesome, Had a Great experience! Will be coming back for our next vehile
The dealership was personal the salesman was not pushy but very helpful and explained everything thoroughly
Good, good, good, good ,good good, good, good, good, good, good, good, good, good, good.
Had a recall on my 2014 ford fusion.They got my car in quickly and did a wonderful job.
I am a female and I will say I was very comfortable with the service I received. I felt very comfortable waiting and talking to the men working on my vechile and cost was what was expected I would recommend anywhere very satisfied 😊
Great communication. Excellent service work performed. We are thrilled with their professionalism. I definitely will back again.
I love the way they worked with me . I was able to avoid getting a rental car because the service center was flexible and understanding. Metro ford is outstanding! I have been using the service center for 3 years now, quality service done fast with friendly attitude. Thank you so much Metro Ford Schenectady!!
Our experience at Metro Ford was excellent on all counts; professional, helpful staff who went above and beyond to help us get the exact vehicle we wanted in practically no time at all. Highly recommend and would definitely go back
Very professional very knowledgeable Helpful courteous he was a very patience man With the insurance agent Thanks for everything
I got in quickly for an oil change and was able to be driven home while my vehicle was being serviced
Dan Cole was very helpful on the purchase of my new Maverick. The whole team at metro ford were very helpful and worked hard to Complete all the final prep on my truck in a timely manner.
I received prompt and courteous service work was completed in a timely manner and I was on my way
Metro Ford is a nice place to do business nice atmosphere into the people work are very knowledgeable of their jobs
Knowledgeable sales staff, super accommodating. Finance staff was fantastic as well. Positive experience all the way around.
Great tire prices, bought a set for my Daughter's Chevy and so happy with the results.
Service was excellent.They took me in and time got the job done very happy thank you very much
Customer service was excellent. Service associate was very attentive thru the process. Service tech explained his inspection checklist via video which was very helpful.
This was the best experience I've ever had buying a car. Honestly, it's the least favorite thing in life, and they made it painless.
I have been a sales and service customer at Metro Ford for over 30 years. As a car guy with experience in all aspects of the business, I am very happy with Metro. I tend to buy and keep cars and as my 2003 Focus approaches 200,000, I still enjoy driving it everyday, Thanks to Metro it drives like new.
Very nice people perfect transaction highly recommend would definitely recommend my friends an family and would go back to them in a heartbeat
Had a very good experience at metro ford. Nicole belle get was very very helpful!
Service was good I liked the video the amount of time I waited was too long
Friendly service. Nice waiting area. 2 issues- 1) was told quick fix and so could wait but it was 2 hours and 2) the issue wasn’t fixed so needed to come back later in the same day since it was “not tightened”. I assume just a busy time and so I give them leeway and will return.
Everyone is courteous and friendly. However, when a 10am appointment turns into after 3pm that's a problem. I have a Ford d dealership 12 miles from me but choose Metro for sales and service. Disappointed in the scheduling and lack of communication.
Very easy to deal with and the salesman was very knowledgeable in the product and very helpful
The service is phenomenal. Coming from southern CA I have very high expectations with car service and Metro Ford is excellent.
Excellent service, professional, will absolutely return for service. Troy went above and beyond for me during the entire process
The service dept. staff at Metro Ford are always friendly and provide a good explanation of the services performed on my vehicle. Troy is very helpful when my truck is in for service.
No fuss no muss.Bing bang boom .Easy peesy.10 out of 10. Will return!
I called Metro Ford for service on my 2017 Ford Transit. The service done below estimate and on time.
It was the easiest experience, that we ever had purchasing a new vehicle. Our salesmen AJ was informative, courteous, and professional. A Plus experience.
I have always been satisfied with the service I received from Troy Hanlon of the service department. Confidence in those who service your vehicle is very important.
AJ was wonderful to work with for the purchase of my vehicle. I actually visited a few ford dealerships in the area and made it a point to return as they made me feel I wasn’t being “taken for a ride” in the process. 10/10
The easiest most seamless deal I’ve ever done Pilow. Bill Hurley is an excellent guy with pleasure doing business with you.
My car was ready when promised, the price was reasonable and no one tried to sell me anything more than the service I requested.
I feel very confident through the whole process of having my vehicle serviced at Metro Ford. Starting with Troy Hanlon who handles everything easily and efficiently right from the start. The technicians are excellent too as they are the only ones in the capital district qualified to service Lincoln’s. The waiting area is comfortable and the wait time is just right. During this visit the sales manager Bill Hurley, who I’ve known from previous Lincoln experiences came out with Troy Hanlon to deliver my vehicle. A nice touch! Very professional dealership - you’re in good hands from ...
The mechanics and service staff at Metro are highly knowledgeable and a pleasure to work with.
Fast, thorough and courteous. They know what they are doing. Very helpful, with work done on time.
Very friendly and knowledgeable staff. I also had a service call that went very well.
Aj, josh and jt are the best! Super great with numbers, they know how to treat people!
A fixed my car like new I was happy to get it back I miss my car a lot my car looks brand new I'm very happy to have it again I was very happy on the way they made it look beautiful I'm very happy to drive my car again they did a great job
They were very friendly and kind. It was no hassle amd I would tell everyone to go there.
This dealership never fails to satisfy and the sakes and service staffs are highly recommended.
Great dealership bought several cars from them great sales and service will continue to have my business A+
Can't say much about the sales department but I have had good luck with service...
Very professional & polite. Showroom & waiting area we’re clean and organized. Oil change & tire rotation we’re preformed in under an hour.
Metro Ford got me in for service so quick! I didn’t have to wait weeks, they had me in and out didn’t have to wait all day! Professional and courteous.
Great service and sales teams! Courteous, friendly and knowledgeable. Will tell our friends and family.
Darlene was super efficient, responsive, and awesome overall. Everyone at Metro Ford was so wonderful.
The recent service was done completely. Communication of the service was constant as the service was completed. Thank you, Bruce LaFrano
Not bad. The incessant text messages (believe I’m up to 4 now) about asking for me to answer a survey about my visit are overkill.
Very good service and customer support the gasket and windshield was replaced in a timely manner.
I appreciate the helpful and professional associates at this dealership who explain things in detail!
Everyone had smiles-on their faces .The price of repairs were very competitive. Excellent service.
Metro does a great job keeping me informed of the status of my car while it’s in for service. The great communication is much appreciated.
Consistent quality service. Why go elsewhere? I've found happiness outside of the "big Albany dealers". Keep up the good work Metro!
Metro Ford does a great job at keeping me informed of the status of my vehicle when it’s in for service.
good service,as always, treated with professionalism and courtesy. truck was done as promised,on time
Excellent customer service with very knowledgeable staff! Highly recommend Metro Ford for all of your service needs.
We were treated awesome and we ended up getting exactly what we wanted!! Darlene was great
Metro Ford is the best place to get any service done.. kind curious and efficient
Excellent service, friendly caring people. Calls are answered by polite and friendly people . Courtesy ride home with friendly driver in extremely clean vehicle was greatly appreciated. Ford provided an extra key fob for free for my Mach E
Had a great experience. Everyone was very polite and helpful. As well as very knowledgeable.
Fast, trustworthy service. Will continue to use metro and AJ Denton. Sales process was smooth.
Service seem to be all right and everything went all right but one problem that I had is that the air pressure gauge light on right side front was down
The staff was very friendly & informative during time of service, work on my vehicle was done in a timely fashion.
Disappointed in extended warranty not covering a taillight that was leaking no crack’s obviously manufactured defect
Patient, fast and efficient. I suffered a ding in a grocery store lot. I filed my insurance claim and made an appointment with Metro Ford prior to leaving for vacation. They assured me it would be done in time. To my delight it was.
Service was the best. Friendly, efficient and best value. This will be our go to dealership when in NY. Ray Jackson is the best!
Darlene was a great person to work with. Help me get the vehicle I want in my price range.
Everything went smooth and our advisor Troy was awesome! Work was done ahead of schedule!
Showed car on cars.com. But it wasn’t at dealer. After a few hours every thing worked out for the best.
Very professional, kept me advised of what was going and what was wrong with my truck
After 5 years and trolling 12+ Dealerships for my Wildtrak, A.J. took my deposit for my build. Kept in touch on personal cell as well. Every dealership would call me back trying to pawn off a used Bronco with $15K mark-up. Never the one I wanted. He was knowledgeable and set the expectations on my build.. 5 months later I got the call... "It's here!" Let me remind you I have been on the list for 4 years at other dealerships. (YES BEFORE THEY WERE OUT) 2 hour ride from my house and WORTH IT! The rest of the team got ...
Mr AJ was very helpful, patient, and knowledgeable. He helped this Ford Dealership seem very professional.
They don't seem to overbook. My car went into the bay almost immediately after I arrived. The service people are courteous and seem to be knowledgeable.
My car buying experience at Metro Ford was a positive one. We were able to work out a fair deal and the process took less time than I anticipated.
The Metro Team is personable, extremely accommodating, and beyond professional! In this online age we live in The Metro Team brings you back into that one-on-one attentive sales process that assures you that they have your best interests front and center. Huge thanks to DC, JT, and Dave and Jonny Dariano for a fantastic buying experience!
Metro Ford made the buying experience easy which easy. We worked out a fair deal and I appreciated the professional service provided by my Salesman Dan Cole. I would recommend Dan & Metro Ford to anyone shopping for a vehicle.
The car looks good, but the service before the car was in the shop was not good
Service for an annual inspection and 5000 mile checkup plus rechecking my car battery was done very well.
Jay at the service counter is always clear with his communication. They do what they say and deliver on time. Been a customer for over 5 years and they are my goto Ford Services place.
Very friendly and informative staff. Always willing to help. Showroom clean. Not pushy. Some mor knowledgeable than others.
Absolutely the best dealership I have ever dealt with. They didn’t pressure me in anyway just answered my questions and gave me the details of the car and the lease. Would highly recommend my friend and family do business here.
Very friendly and accommodating staff. Troubleshot and fixed my vehicle. The car runs great! Excellent mechanic!
They were very accommodating and helpful with absolutely everything. My car was back on the road and fixed in no time. Much thanks