Customer Testimonials
The wait time was excessive. Seems like there is quite a bit of over booking of appointments. I was there for a simple routine maintenance and inspection, which took close to three hours. This problem has existed for awhile at Metro.
So far, everything has been seamless. Except the recall issues regarding my vehicle. There was things that were not done
Salesman (AJ) was great and deserves 5 stars. Communication was great and the entire process was extremely smooth. Reason for less than 5 stars was the $3k markup from MSRP on my Maverick.
Service and body shop are excellent. They fixed the issue with the glass and lettering. Sales and financial department not the greatest. They left a bad impression with me.
Troy and all the guys are real friendly always willing to take the time to explain what they did the guys in the shop explain why you had a problem with the vehicle just great bunch of people
Excellent service. I was impressed by the ability to go out of the way to get me into a car I liked. They were able to hold the car for a small down payment until I was able to come in and test drive. Additionally they worked with me to leave with the car same day after it was detailed and tuned up to my satisfaction.
Great sales team and finance team, no pressure highly recommend and will refer and return in the future
My experience in purchasing a vehicle from Metro Ford was pleasant and straight forward, and the sales person was professional and pleasant to deal with.
I brought my wife’s car and my daughter’s car in on the same day for service before leaving on vacation. Both vehicles were completed the same day and we received excellent service. Highly recommended
They are very knowledgeable and don't give ya a line of bs. I deal with Bill H. He takes care of everything. I just comein and sign and drive away. That's perfect for me.
Great service from the minute I walked in the door. The staff was very kind, even went out of their way to give my 3 year old some toys to play with. Very satisfied
Knowledgeable, professional and friendly staff. The service is great with both sales and service. Couldn't be happier.
They are great people and they always seem to sim to help and pkesse me as a customer
Good job by Metro Ford Bod Works and on time I did not have to wait longer
It’s so great to be able to deal with honest sales people who tell the truth!!!
My visit was quick, to the point and I received amazing support. I received a video with detailed information on current status and future concerns.
Returning customer. Excellent customer service. The process was easy and efficient from start to finish.
Metro Ford was a pleasure to work with. Their customer service was exceptional. I will be a returning customer.
I brought the vehicle in for an oil change, New York State safety inspection and some new tires. I was alerted by my service advisor that the front brakes were a few miles from being metal on metal. The truck had 84,000 miles on those original brakes. He said the rear has more miles to go as they wear less quickly. But he offered me a discounted price if I were to do both front and back. By no means did he push the rear brakes. I opted to do front and back. Also with the new tires a front end ...
The sales person Darlene was very enthusiastic, and helpful. Rheumatologist had more available cars than other dealerships in the area.
Matt in service is always spot on with the parts I am in need of and has them in my hands when we need them
Great service everyone is very helpful and knowledgeable Work was performed before expected and completed
Easy and efficient. Clean and courtious. Never used another shop or felt the need to.
Good job, they were able to get me in and accommodate my schedule. Nice repair.
All the guys in service dept are great. Each time we go there is great service.
Aj made the process quick and painless, I appreciate the help that metro Ford has given me for both my vehicles that I have purchased there.
We worked with Nicole to order our 2021 Bronco and it couldn’t have been a smoother process! She was very helpful and attentive along the way and we loved working with her. A great experience and we LOVE our new car.
excellent customer service, always available, very knowledgeable about car. I feel I got a great deal
They are excellent and knowledgeable. Received the best service ever. Tyler was great! Would definitely recommend and go back there for all my car needs.
They were efficient and thorough. All went according to what I was told. Very happy
I only want my dealer to care for my car because I trust them. Over 40 years of Fords only why go anywhere else
Very professional, took me in and handled the issue, kept me informed as the day went on.
Always kept me advised as to where in the repair process they were at. Made sure to have another set of eyes look at my vehicle to ensure it was safe to drive until the body shop could work on it. Attempted to secure a loaner vehicle while the body shop had my car in their possession. promptly filed out and filed all paperwork with the insurance company. A great company to work with for all your automotive needs from sales to service and collision. I’d recommend the Metro Ford Family to anyone.
Fantastic service on my way from Virginia to New Hampshire, broken water pump, fixed fast.
The transmission service and 4WD differential changes made a great improvement in my mileage and shifting firmness.
I enjoyed working with Bill H. He worked with me to order my 20222 vehicle to my specifications. The vehicle successfully met my expectations. Very pleased .
Troy was very professional, all parts in stock, car was done on time. Very happy with service
It was a very easy process and I would do business with them again in the future
Metro Ford is a great place to get your car worked on. Great service, quality service.
I called weeks ago about a new Maverick and they didn’t have any on the lot but assured me they would call me when they did. They called, got us in, and in a new vehicle all in the same day. Everyone was super helpful and nice to work with!
My service was exceptional. I got the Ford Escape I precisely wanted. Nicole was excellent
Wonderful experience buying our Mach-e GT. Our salesmen was both informed and supportive (despite may far to frequent status requests). No mark up on MSRP and a fair value for our trade. Will absolutely do business with them again!
Personnel at Metro were professional and service was excellent! Service was completed properly and to specs!
Respectful, Honest ,Nice and that fact that they really care about there customers, one word Amazing 👏
The service has been great and Jay was very courteous and helpful. Will continue to use.
All the vehicles in our house hold get serviced at Metro Ford. I trust them to always do a great job.
My salesperson was AJ ! He was really professional and courteous! I knew what I wanted and helped place me in the vehicle I chose.
The excellent customer service you received upon arrival the great sales people who don’t pressure you into anything that you don’t want and explain to you in great detail and try their best to approve whatever you want to purchase. I fell like family when buying new vehicles
It was a great experience our salesman Was super helpful everything was taken care of
Service guy Jay was extremely informative explained the process and when the warranty coverage expires The vehicle was under review for a clutch recall The diagnosis was completed in a day Very helpful Thank you
Mike at metro did a great job and all the staff is friendly and very helpful
Excellent experience very helpful. Sales service and finance departments work closely answered all my questions and addressed all my concerns. I would recommend Metro Ford to all my friends and family
Always awesome. JAY was awesome. Great communication. Car done all good and back quickly to us
The employees provide very good service and are helpful. I was satisfied with their service.
Very good experience and the people are very helpful and willing to help and explain things to you.
The sales consultant was polite, not pushy, eager to please and delivered all deals timely and expediently
They take such great care of you here I will definitely be back when this lease is up
Helpful- service appts backed up I assume due to staff shortages - very clean bath rooms
Very happy with the speed of service and the visual text from technician good bye
Nicole is always helpful and very knowledgeable in what she do. Highly recommend to see Nicole if you need a car. She will do her best to find the car you prefer.
Great service with very helpful and sharp service managers. Repair was done completely with good results.
My dealer representative, Bill Hearley, went out of his way to find every possible incentive possible.
Everything was perfection from AJ to the service department I will definitely recommend everyone to go there And I love my Ford F150 XLT limited edition
Good communication while car was in for service. They even caught an overcharge on my bill and refunded the money. I never would have known.
Excellent service, job completed in a timely manner. Metro service tect was professional, courteous,very knowledgeable. Will make this dealership our number 1 place to go
I have always had a good experience at the Metro Ford dealership on Central Avenue. They waif on you right away and finish the work in a timely fashion. It is also easy for me to navigate as I walk with a walker and they have a ramp that goes to the waiting room.
Metro Ford of Schenectady was a pleasure to do business with. The salesman I had (Dan K.) was a professional. He listened to my wants and needs,was familiar with the inventory, was able to select a couple of trucks that he felt would be acceptable to me, and got as close to the price I wanted for my trade as he felt he could......all in 1 visit. No price haggling over several days. No need to take several phone calls from the dealership to try to make a deal. The dealership and salesman was a pleasure to work with. ...
Took me without an appointment and fixed my car. Car would not start. Turned out it was a battery. Thanks for the help.
Dan Cole: Best salesman I have met. Very caring, knowledgeable, and above all a pleasure to work with. I won’t go to another dealership .
Excellent service!! Great attention to detail on every item of concern. Workmanship was complete and well done. I’ll be back for sure.
Nice courteous there when you need them excellent sales force. And overall great place to do business
Buying my car with the help of Darlene was completed fast and easy. She’s awesome!
As always super friendly and courteous service we had our Ford escape serviced for oil change and we were in and out in no time the oil technician noticed we had a small leak he cleaned that up off of our engine and added dye to the oil so next time we could find out where the leak was super happy he noticed that.
For my first ever dealership experience, I gotta say, it was a lot better than I expected it would go. Their dealership was clean, roomy, had a nice big waiting area, and when it came to service, their staff was very friendly! They explained everything clearly and answered all my questions, and, in the end, I left with my dream car! So i've no complaints! If I ever need to buy another vehicle in the future, I will definitely go here first for sure!
Fantastic , very customer service oriented, good with following up with Me. They addressed my needs when I just showed up and promptly attempted to problem solve issue. They quickly scheduled me for service
Staff was very courteous, helpful, and accommodating. I appreciated the advice I was given regarding the rental company (which was also a fairly positive experience). Only thing I have to remark is the reluctance of staff to remove a stubborn couple of bolts from the license plate of my car. Other than that very minor detail, I was very satisfied with how I was treated and assisted during a very stressful time. If the worst should ever happen again, and I have to limp another damaged vehicle to a repair shop, I would definitely choose Metro Ford
Only Metro Ford works on my F150 Raptor, Service reps and technicians really care about the customer, they make sure everything is up to date and done properly.
Great service gave me a loner truck so they van replace heater box in my 2020 Ranger STX.
Exceptional , friendliest , very informative and very easy to work with! Great dealership great experience! Happy
Great service, I have my car serviced and was done as promised time, called me told my car is ready for oickup
Very knowledgeable and professional staff. They walked me through the entire process, answered all my questions and met all my requirements. Great experience!
Great, quick service. Employees are friendly and very easy to deal with. Will always come back to have my truck serviced here
Very knowledgeable, professional and honest staff. Answered all my questions and made the entire buying easy.
Super easy to work with and so accommodating . Bob was awesome from start to delivery
I needed wiper blades in an emergency at 16:45 on Tuesday. I called service and spoke to Matt and said I will be right over and I asked can someone install them he said sure if you come over now I will help. I leave very near. Got there in five minutes pulled into the bay went to pay for blades and Matt went out to install them along with another tech one on each side and I was out in 15 minutes. It was excellent customer service. I know that would not happen any where else. I appreciate Matt and the ...
Buying a car was never so easy. A good price. Every employee that helped me were friendly, happy, and knowledgeable.
As always another great experience at Metro Ford.,service is always wonderful no pushy sales people.,
Appointment was quick and painless. No issues and wasn't upsold on any unnecessary work. In and done in an hour.
I’d much rather write this review after I receive my truck. I think it would have to be more accurate
I believe is a very responsible and efficient dealership. Will try them again for my repairs.
AJ was incredible through the process of ordering my 2021 Bronco. He answered any and every question I had and was unbelievably personable. Having never ordered a new car, I was nervous, but AJ couldn’t have made it any simpler. He took care of every little step down to downloading and setting up the app on my phone at the end. Because of how great he was, my dad wound up ordering a truck from him as well. Outside of AJ, everyone at the dealership was very friendly and helpful. This is my first experience with Ford and would highly ...
I had a great experience with the staff at Metro Ford! They were diligent, friendly and very responsive!
Very professional Salesperson ( Nicole Belanger). was great. Listened to what I wanted and showed me only that. Did not pressure me into something more expensive. Finance person ( JT)was very helpful. Explained my options and looked for my best interest rate on the sale. They were very quick and efficient! Great experience!
Took my Ford Fusion to Metro for an oil change. Quick, professional service, excellent experience. I am happy with the car I bought there and the service is always excellent.
Didn’t buy car but very nice people near me helped me look for a car around my budget they were awsome great respectful would recommend for anyone
The whole staff were friendly and energetic and treated me like a family member. Thanks again for your concerns. I'm very excited to know Metro Ford gave me a New beginning. Thanks again
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